Terms & Conditions
How do I shop online with Tim The Toyman?
Select the products you wish you purchase by clicking the ‘Add to Cart’ button.
When you have selected everything you wish to purchase click the ‘Checkout’ button.
Step 3: Complete your purchase by following the steps and paying for your purchase.
How can I contact Tim The Toyman?
Should you wish to contact us regarding your order, please go to the below link and send us your request (during our hours of operation we will aim to get back to you within 24 hours):
Alternatively, you can phone us on:
Ph: 1300 869 626 (Monday to Friday)
Tim The Toyman hours of operation are:
Monday to Friday 8.30am to 4.30pm
Please note all hours are Australian Eastern Standard Time
What are Tim The Toyman’s shipping rates & charges?
All Orders placed online are charged a flat Australia wide shipping rate of $10 (including GST). For all orders outside of Australia please contact Tim The Toyman on Ph: +61 7 3630 2510 for a quote.
How long will my order take to arrive?
Your order should be delivered in approximately 5-7 days from ordering from date of order. For Messenger Bears and special orders please allow 28 days for delivery or as advised for that product. If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times, and seek your delivery instructions. For items not readily available, we'll provide ongoing estimated ship and delivery time frames. All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
Can I cancel or update my order?
Should you wish to cancel or update your order, please send us an email to:
Ph: 1300 869 626
Please note: that orders are unable to be cancelled when they have been picked and packed and ready for delivery or they are in the process of being delivered.
Please provide order reference number in any communication.
What is your returns policy for online orders?
At Tim The Toyman we will happily exchange or refund orders, within 7 days of the receipt of order by you, provided the goods are faulty, do not do what they are supposed to do, or are significantly different to that shown or described to you. To return something you must first tell us. We will then give you instructions on how best to return your order so we can process your refund.
Should you wish to advise us of any returns please contact us by email:
Ph: 1300 869 626
At Tim The Toyman we will not provide a refund or exchange in circumstances where an incorrect choice has been made.
How can I pay for my online order?
You can pay by credit card. More information on each of these methods can be found below.
Unfortunately we do not accept cheques or money orders.
We accept payment with the following credit cards:
During the checkout process simply choose to pay with a credit card, you will be requested to enter your card details.
Gift Vouchers & Gift Cards
We accept Tim The Toyman Gift Vouchers as payment for Tim The Toyman Online orders. During the checkout process simply choose to pay with a gift voucher. If your order value exceeds your gift voucher value, we'll email you to ask how you would like to pay for the balance. We can not issue refunds if your order value is less than your gift voucher value. To purchase a Tim The Toyman Gift voucher please click on the voucher link on the home page.
At Tim The Toyman we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details: 1. the "https" in place of the usual "http" in your browser address box 2. the small padlock either at the bottom or top of your browser (this will depend on the browser you are using) SSL (Secure Socket Layer) Certification – godaddy.com Tim The Toyman Online also has a current godaddy.com certificate, which gives you the peace of mind of knowing that we are a legitimate company, and can provide a secure environment in which you can transact. To view details of our security certificate, please click on the godaddy.com logo on the left.
From our website we use a payment gateway called eway. Tim The Toyman Online uses eway's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 256 bit encryption technology.
A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.
(These policies can be found in the footer of the checkout page)